Privacy Policy

What this notice covers

Severn Fulfilment Ltd is committed to protecting the privacy and security of your personal information. This notice explains how we collect and use personal information and may be updated when our services or legal obligations change.

Identity of the data controller

Severn Fulfilment Ltd is the data controller for personal information provided to us. Our registered office is Upper Interfields, Leigh Sinton Road, Malvern, Worcestershire, WR14 1UT. Our company registration number is 17232032.

Information we may collect

We may collect your name, business name, job title, postal address, telephone number and email address, together with information you choose to provide about a packing, fulfilment or operational requirement.

How we collect information

We normally receive personal information directly from you when you contact us by telephone or email, make an enquiry, request a quotation or become a customer. We may also receive relevant business contact information from an organisation you represent or from publicly available business sources.

Our lawful bases for processing

We process personal information where it is necessary to respond to a request, take steps before entering into a contract, perform a contract, comply with a legal obligation or pursue our legitimate business interests where those interests are not overridden by your rights.

How we use personal information

• To respond to enquiries and discuss potential requirements
• To assess projects and prepare quotations
• To provide and administer agreed services
• To manage customer, supplier and business relationships
• To maintain appropriate commercial, operational and financial records
• To comply with legal, regulatory and security obligations
• To send relevant business communications where permitted by law

We do not sell personal information.

Who may have access to your information

Access is limited to employees, professional advisers and service providers who need the information for a legitimate business purpose. Information may also be disclosed where required by law, to protect legal rights or to support an agreed service. Service providers are expected to protect personal information and use it only for the relevant purpose.

Website enquiries and Formspree

Our website enquiry form is processed on our behalf by Formspree. Information entered into the form is transmitted to Formspree so that it can deliver the enquiry to Severn Fulfilment and provide spam filtering and submission management. Formspree may process information outside the United Kingdom using appropriate safeguards. You can read more in the Formspree privacy policy. Please do not include sensitive personal information in a project enquiry unless it is genuinely necessary.

International transfers

If a service provider processes personal information outside the United Kingdom, we will take appropriate steps to ensure that a lawful transfer mechanism and suitable safeguards are in place.

Security

We use appropriate organisational and technical measures designed to prevent personal information from being accidentally lost, altered, disclosed or accessed without authority. Access is limited to those with a business need to know.

How long we retain information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including applicable legal, accounting, contractual and reporting requirements. Retention periods are reviewed according to the nature of the information, the relationship concerned and any relevant legal obligations.

Your rights

Depending on the circumstances, you may have the right to request access to your personal information, ask for inaccurate information to be corrected, request erasure or restriction, object to certain processing, or request data portability. You may also withdraw consent where consent is the lawful basis relied upon.

If you are unhappy with how we use your information, please contact us first so we can try to resolve the matter. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk.

Cookies and website technology

This website does not currently use analytics, advertising or other non-essential cookies. If non-essential technology is introduced, this notice and any required consent controls will be updated.

Automated decision-making

We do not use personal information for automated decision-making or profiling.

Changes to this notice

We may update this privacy notice from time to time. The current version will be published on this page.

Contacting us

For questions about this privacy notice or your personal information, email enquiries@severnfulfilment.co.uk, call 01905 759259, or write to Severn Fulfilment Ltd, Upper Interfields, Leigh Sinton Road, Malvern, Worcestershire, WR14 1UT.