Services / Returns & Rework

Returned stock assessed, sorted and moved forward.

A defined workflow for receiving returns, inspecting condition and following the agreed route for repacking, restocking or escalation.

Clear handling instructions for every outcome

Returns can create hidden operational work. Severn can receive, identify, inspect and process stock against agreed criteria, then prepare suitable items for the next step.

Receipt and identificationMatch returned items to the agreed information.
Inspection and gradingAssess against supplied criteria.
Repacking or reworkPrepare eligible stock for reuse or resale.
Reporting and onward routeRestock, quarantine or despatch as agreed.

A process agreed before work begins

We confirm expected volumes, item types, inspection rules, possible outcomes and reporting requirements before establishing the service.

See project-based Rework & Relabelling →

Discuss Your Project
SERVICE SCOPE

A controlled route for returned or non-conforming stock.

Suitable where products can be identified and assessed against clear customer-supplied criteria, with defined outcomes for each condition.

Service scope

  • Receipt and item identification
  • Condition inspection and grading
  • Sorting, repacking or defined rework
  • Restock or quarantine preparation
  • Outcome reporting and onward route

Receipt to outcome

  1. Agree item data and grading rules
  2. Receive and identify stock
  3. Inspect against supplied criteria
  4. Complete the permitted action
  5. Record and route each outcome

Quality and suitability

  • Written inspection and grading criteria
  • Approved visual examples where needed
  • Uncertain items separated and escalated
  • Customer owns product-specific safety decisions

Quotation requirements

  • Product list and quantities
  • Known condition or defect types
  • Inspection criteria and permitted actions
  • Reporting and outcome routes
Connected servicesProject rework and relabellingOrder fulfilmentStorage and distribution

Define the return and outcome rules.

Share representative products, volumes, inspection criteria, permitted actions and reporting needs.

Discuss Returns and Rework